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Since Veri-Call is customizable, your message options are virtually endless. It is
up to you and it only takes moments to record your message. Best of all they are
as natural sounding as if you were making the call yourself.
Listen to an example message !
(example is
of a Dr's Office)
Here are some examples that you could follow:
Basic Reminder:
"Hello,
this is John from American Home Medical. We
are calling to confirm
that you are still using the wheelchair we provided.
If the equipment is still in
use, please press 1 on your phone. If the
patient has been admitted to a hospital,
nursing home, or hospice care in the last 30 days,
please press 2. If the patient is
no longer using the wheelchair please press 3. If you have
any questions or need
a customer service
representative to call you, please press 4 and one of our
representatives will call you
within 2 business days. Thank you.
Diabetic
Example:
"Hello, this is Kathryn from American Home Medical
calling to check on your
Diabetic Medication level and supplies.
Please press 1 if you need more Diabetic
medication. Please press 2 if you need
diabetic supplies. Please press 3 if you
need both medication and supplies. Please
press 4 to hear this message again.
-
if option 1 is
pressed the patient will hear...
Thank you, we will deliver more medication in 2
business days. Please arrange
for someone to be home to take the delivery.
-
if option 2 is
pressed the patient will hear...
Thank you, we will deliver more diabetic supplies
in 2 business days. Please
arrange for someone to be home to take the
delivery.
-
if option 3 is
pressed the patient will hear...
Thank you, we will restock your medication and
supply order in 2 business days.
Please arrange for someone to be home to take the
delivery.
Nebulizer
Example:
"Hello,
this is Heather from American Home Medical calling
to check on your
Nebulizer medication level and supplies.
Please press 1 if you need more Nebulizer
medication. Please press 2 if you need
another Nebulizer kit. Please press 3 if you
need both medication and a kit. Please press
4 to hear this message again.
- if option 1 is pressed the
patient will hear...
Thank you, we will deliver more Nebulizer
medication in 2 business days. Please
arrange
for someone to be home to take the delivery.
- if option 2 is pressed the patient will
hear...
Thank you, we will deliver another
Nebulizer kit in 2 business days. Please
arrange for
someone to be home to take the delivery.
- if option 3 is pressed the patient will
hear...
Thank you, we will restock your medication
and kit order in 2 business days. Please
arrange
for someone to be home to take the delivery.
These are just a few examples of the messages that you and your staff can
customize for your specific needs.
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